1.1 For the purposes of this Warranty Policy, the following words and expressions shall have the following meaning unless the context otherwise requires:
a) “Solution” means the speciﬁed version of Our delivery as further agreed, which may include Our patented Kelvin LED software and intelligent lightning control systems, its software and firmware, mobile application, and any appurtenant products and services.
b) "We", "Us" or "Our" means Rift Labs AS, a limited liability company incorporated under the laws of Norway, bearing the Norwegian organisation no. 895 734 942, including entities within the same company group.
c) “You”, “Your” or “Yourself” means the party that have placed an order for Our Solution. When acting on behalf of a business, company or other legal entity or private individual, the reference to “You” and “Your” herein shall include, refer and apply to you personally, that particular business, company or other legal entity and that particular private individual, as well as any other entities, employees and all other individuals which is granted access to the Solution.
2.1 We firmly believe that the key to Our success rests solely on customers such as Yourself being satisfied with the Solution. As such, it is Our great pleasure to warrant to You that the Solution will be of good quality and workmanship and free from material defects.
2.2 As part of Our commitment to customer satisfaction, we provide a Keep Rolling three-year warranty against defects in materials and workmanship in the Solution, under the laws of the country where You have made the purchase of the Solution.
2.3 Notwithstanding Clause 2.2 above, a Solution sold to You as refurbished is warranted for a period of ninety (90) days.
2.4 Every Solution is sold with lifetime customer support, which entails that You are entitled to remote customer assistance by mail or phone for the Solution even if the warranty period has expired.
2.5 Upon the expiration of the time periods identified herein, Our liabilities will cease. In no event shall We be liable for consequential damages.
3 REPAIRS AND REPLACEMENTS
3.1 In the event of a claim covered by Our warranty, We will repair or replace (at Our sole discretion) the Solution with a new, rebuilt or refurbished product of equal or similar features and functionality. We may use refurbished parts for repairs or replacements. Certain Solution may be subject to a separate software license agreement.
3.2 We may provide You with a replacement Solution while the repair or re-delivery procedures are being undertaken. Any replacement Solution must be returned to Us free from damage and in its original packaging.
3.3 Any parts replaced by Us during the warranty repair are the property of Us and will not be returned to You.
3.4 Any repaired or replaced Solution shall be warranted for a period the greater of (i) the balance of the existing warranty period or (ii) ninety (90) days after it is received by You. Only the components that were repaired or replaced will be eligible for the 90-day period as set forth above. Any parts replaced during warranty repair is Our property and will not be returned to You.
4.1 Any reimbursements will be made to the card used by You when paying for the Solution.
5.1 We do not honour warranty agreements extended by third parties. Only warranty agreements granted by Us will be honoured.
5.2 Our warranty does not extend to maintenance, repair or replacement necessitated by loss or damage of or to a Solution resulting from any cause other than normal use and operation of the Solution in accordance with Our specifications and manuals, including but not limited to:
d) Alterations, modifications or repairs by You or unauthorised third parties.
e) Exposure to weather conditions.
f) Water damage.
g) Operator negligence
h) Use of improper electrical/power supply.
i) Accidents and droppage.
j) Improper handling or storage
k) Transportation damage, save for Our initial shipment of the Solution.
l) Damage caused by third party products.
m) Cosmetic damage or other non-operating parts
n) Defective batteries.
o) Battery leakage.
p) Lack of maintenance.
q) Use of cables or accessories provided by third parties.
5.3 The warranty does not apply to merchandise, accessories or associated software of the Solution, nor does it apply to software that is etched directly into a piece of hardware within or on top of the Solution (“firmware”).
5.4 Except as specifically set forth above, all other warranties, conditions, representation or terms, express or implied, whether by statute, common law, custom, usage or otherwise as to the Solution are, to the fullest extent permitted by any applicable law, excluded from this Warranty Policy including any warranty as to the performance or result of the Solution.
5.5 The sole remedy under Our warranty shall be the repair, replacement, or credit for defective parts of the Solution as stated above. This warranty is the sole warranty provided by Us and is in lieu of any other warranties either express or implied.
5.6 This warranty extends to You and is non-transferable to other third parties. We will not be liable for any property damage, lost time, or lost data resulting from the failure of any Solution or from delays in service or the inability to render service.
6 EXCERSING THE WARRANTY
6.1 If You wish to make a warranty return in accordance with the above terms, You must provide Us with a notice clearly indicating Your desire to do so.
6.2 Following the notification described in Clause 6.1, You must ship the Solution to Us in accordance with the instructions provided by Us. You are responsible for delivering at Your sole risk and cost the damaged Solution to such address as is noted by Us. Furthermore, You are responsible for any shipping costs incurred in returning the Solution and We highly recommended that You use a traceable and insurable form of mail for shipment.
7.1 You agree to comply with all applicable export and re-export restrictions and regulations of the Department of Commerce and any other United States, European Union or foreign agencies and authorities in connection with Your use of the Solution. You agree to not violate any local, state, federal or foreign laws and not to transfer or authorise the transfer of any materials to a prohibited country in violation of any laws. By using any materials in the Solution subject to any such restrictions and regulations, You represent and warrant that You are not located in, under the control of, or a national or resident of any such country or on any such list.
7.2 You acknowledge that You have been advised of the dangerous goods shipping requirements relating to lithium-ion batteries. If Your return includes a lithium-ion battery, You agree to have the battery shipped by a certified shipper of dangerous goods. You further agree not to attempt to ship any lithium-ion battery that has been physically damaged.