Read more about charging requirements and step-by-step guide on how to charge your Kelvin Play/Play Pro
What You Need to Know About Charging the Play Voltage Requirements
Your Play requires a charger that provides 9V or more. Chargers or USB ports that supply less than 9V will not be sufficient to charge your Play properly.
USB-A vs. USB-C
Your Play requires a charger that provides 9V or more. Chargers or USB ports that supply less than 9V will not be sufficient to charge your Play properly.
USB-A vs. USB-C
- USB-A Ports: Most USB-A ports provide only 5V, which is not enough for your Play. This is common for older chargers and devices.
- USB-C Ports: To charge your Play effectively, use a charger with a USB-C output port that supports Power Delivery 2.0 (PD 2.0) charging. PD charging ensures that the charger can deliver the required 9V or higher.
Multi-Port Chargers
Multi-port chargers often advertise their total output power (e.g., 35W or 65W). However, this total power is divided between the ports. For example:
Multi-port chargers often advertise their total output power (e.g., 35W or 65W). However, this total power is divided between the ports. For example:
- Port 1: Maximum 5W
- Port 2: Maximum 10W
- Port 3: Maximum 10W
Ensure the port you are using provides the required 9V or more for your Play.
Step-by-Step Guide to Charging Your Play
Step-by-Step Guide to Charging Your Play
- Select the Right Charger
- Look for a charger with a USB-C port and Power Delivery 2.0 (PD 2.0) support.
- Avoid USB-A chargers or multi-port chargers where the port’s output is less than 9V.
- Use a High-Quality USB-C Cable
- Make sure to use the Kelvin USB Type-C Power Cable that comes in the box or a charging cable that is rated to handle at least 2A current. Using a lower-rated cable may cause charging issues.
- Connect and Charge
- Plug the USB-C cable into the compatible port on your charger.
- Connect the other end to your Kelvin Play.
- Check for the charging indicator on your Play to confirm it is receiving power.
Troubleshooting Tips
- If your Play doesn’t charge, double-check the specifications of your charger and cable.
- Avoid using older chargers or USB-A adapters, as they may not meet the required voltage.
- If you’re still having issues, try a different USB-C charger that explicitly supports PD charging.
With the right setup, charging your Kelvin Play will always be a seamless experience. Should you encounter any issues, feel free to reach out to our support team for assistance!