---
title: How do I charge my Kelvin Play/Play Pro?
description: Read more about charging requirements for your Kelvin Play/Play Pro. Also, find a step-by-step guide on how to charge your Kelvin Play/Play Pro.
---
[Skip to content](https://help.kelvinlight.com/knowledge/how-do-i-charge-my-kelvin-play/play-pro#main-content)
English
Show submenu for translations
[Contact us](https://help.kelvinlight.com/knowledge/kb-tickets/new?hsLang=en) [Customer portal](https://help.kelvinlight.com/kelvin-portal?hsLang=en)
![260521\_Kelvin\_Logo\_K Symbol original-Jun-08-2022-02-08-23-57-PM.png\]](https://help.kelvinlight.com/hs-fs/hubfs/260521_Kelvin_Logo_K%20Symbol%20original-Jun-08-2022-02-08-23-57-PM.png?height=40&name=260521_Kelvin_Logo_K%20Symbol%20original-Jun-08-2022-02-08-23-57-PM.png)
Open main navigation
Close main navigation
- English
Show submenu for translations
- [Contact us](https://help.kelvinlight.com/knowledge/kb-tickets/new)
- [Customer portal](https://help.kelvinlight.com/kelvin-portal)
- kelvinlight.com
kelvinlight.com
Welcome to the Kelvin Service Center. How can we help you?
- There are no suggestions because the search field is empty.
1. [Help Center](https://help.kelvinlight.com/knowledge?hsLang=en)
2. [Play Series](https://help.kelvinlight.com/knowledge/play-series?hsLang=en)
3. [Getting Started](https://help.kelvinlight.com/knowledge/play-series?hsLang=en#getting-started)
# How do I charge my Kelvin Play/Play Pro?
## Read more about charging requirements and step-by-step guide on how to charge your Kelvin Play/Play Pro
**What You Need to Know About Charging the Play Voltage Requirements**
Your Play requires a charger that provides **9V or more**. Chargers or USB ports that supply less than 9V will not be sufficient to charge your Play properly.
**USB-A vs. USB-C**
- **USB-A Ports**: Most USB-A ports provide only 5V, which is not enough for your Play. This is common for older chargers and devices.
- **USB-C Ports**: To charge your Play effectively, use a charger with a **USB-C output port** that supports **Power Delivery 2.0 (PD 2.0)** charging. PD charging ensures that the charger can deliver the required 9V or higher.
**Multi-Port Chargers**
Multi-port chargers often advertise their total output power (e.g., 35W or 65W). However, this total power is divided between the ports. For example:
- Port 1: Maximum 5W
- Port 2: Maximum 10W
- Port 3: Maximum 10W
Ensure the port you are using provides the required **9V or more** for your Play.
**Step-by-Step Guide to Charging Your Play**
1. **Select the Right Charger**
- Look for a charger with a **USB-C port** and **Power Delivery 2.0 (PD 2.0) support**.
- Avoid USB-A chargers or multi-port chargers where the port’s output is less than 9V.
2. **Use a High-Quality USB-C Cable**
- Make sure to use the Kelvin USB Type-C Power Cable that comes in the box or a charging cable that is rated to handle at least **2A current**. Using a lower-rated cable may cause charging issues.
3. **Connect and Charge**
- Plug the USB-C cable into the compatible port on your charger.
- Connect the other end to your Kelvin Play.
- Check for the charging indicator on your Play to confirm it is receiving power.
**Troubleshooting Tips**
- If your Play doesn’t charge, double-check the specifications of your charger and cable.
- Avoid using older chargers or USB-A adapters, as they may not meet the required voltage.
- If you’re still having issues, try a different USB-C charger that explicitly supports PD charging.
With the right setup, charging your Kelvin Play will always be a seamless experience. Should you encounter any issues, feel free to reach out to our support team for assistance!
- [FAQ](https://help.kelvinlight.com/knowledge/faq?hsLang=en#main-content)
- [Order & Returns](https://help.kelvinlight.com/knowledge/faq?hsLang=en#order-returns)
- [Payment](https://help.kelvinlight.com/knowledge/faq?hsLang=en#payment)
- [Shipping](https://help.kelvinlight.com/knowledge/faq?hsLang=en#shipping)
- [Technical Support](https://help.kelvinlight.com/knowledge/faq?hsLang=en#technical-support)
- [Feedback & Requests](https://help.kelvinlight.com/knowledge/feedback-requests?hsLang=en)
- [Legal](https://help.kelvinlight.com/knowledge/legal?hsLang=en)
- [Play Series](https://help.kelvinlight.com/knowledge/play-series?hsLang=en#main-content)
- [Technical Questions](https://help.kelvinlight.com/knowledge/play-series?hsLang=en#technical-questions)
- [Getting Started](https://help.kelvinlight.com/knowledge/play-series?hsLang=en#getting-started)
- [Epos Series](https://help.kelvinlight.com/knowledge/epos-series?hsLang=en#main-content)
- [Epos 600](https://help.kelvinlight.com/knowledge/epos-series?hsLang=en#epos-600)
- [Epos 300](https://help.kelvinlight.com/knowledge/epos-series?hsLang=en#epos-300)
- [Narrator App](https://help.kelvinlight.com/knowledge/narrator-app?hsLang=en)
[](https://www.kelvinlight.com)
Copyright © 2026, [www.kelvinlight.com](http://www.kelvinlight.com)